Refund Policy

A legal disclaimer

All content provided by ATERIA, including product descriptions, images, and materials, is for general informational purposes only.
While we strive for accuracy, we do not guarantee that all information is complete, current, or error-free.

Product Representation

We make every effort to display our pieces as accurately as possible.
However, variations in color, texture, and appearance may occur due to lighting, materials, and screen settings.

Use & Liability

ATERIA is not liable for any damages, injuries, or losses resulting from the use or misuse of our products.
It is the responsibility of the purchaser to ensure proper use, placement, and care of each item.

Natural Materials

Our pieces may include natural materials that vary in grain, tone, and texture.
These variations are inherent and are not considered defects.

Third-Party Platforms

Products may be offered through third-party platforms (such as marketplace listings).
ATERIA is not responsible for platform-related issues, policies, or disruptions.

Limitation of Liability

To the fullest extent permitted by law, ATERIA shall not be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.

Intellectual Property

All content, designs, branding, and visuals associated with ATERIA are the property of ATERIA and may not be used, reproduced, or distributed without permission.

Policy Updates

ATERIA reserves the right to update or modify this disclaimer at any time without prior notice.

Refund Policy - the basics

At ATERIA, each piece is produced and handled with intention.
Due to the nature of our production and limited releases, all purchases are considered final.

Returns & Exchanges

We do not accept returns or exchanges.
We encourage all clients to review product details, dimensions, and materials carefully before purchasing.

Damaged or Defective Items

If your item arrives damaged or with a defect, please contact us within 48 hours of delivery.

Include:

Clear photos of the item
Photos of packaging (if applicable)
A brief description of the issue

Once reviewed, we will determine an appropriate resolution, which may include repair, replacement, or partial refund.

Order Cancellations

Orders cannot be canceled once confirmed.
This ensures production and delivery timelines remain consistent.

Delivery Responsibility

Please ensure the delivery environment is suitable (entryways, stair clearance, etc.).
ATERIA is not responsible for items that cannot be delivered due to access limitations.

Natural Variations

Our materials may show subtle variations in tone, grain, or texture.
These are not defects, but part of the character of each piece.

Contact

For any concerns, please reach out directly.
We aim to respond promptly and resolve issues with care.