Shipping Policy

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Processing Time

Each ATERIA piece is prepared with care. Orders are typically processed within 2–5 business days after purchase confirmation. During high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery timelines:

• Local (Massachusetts / Northeast): 2–5 business days

• Domestic (U.S.): 5–10 business days

Delivery times may vary depending on location, carrier delays, or unforeseen circumstances.

Shipping Method

We partner with trusted carriers to ensure safe and efficient delivery. Larger furniture pieces may be shipped via freight or local delivery service, while smaller items are shipped via standard carriers.

You will receive tracking details once your order has been dispatched.

Local Delivery & Pickup

For select orders, local delivery or pickup options may be available. Details will be provided at checkout or arranged after purchase.

Shipping Costs

Shipping fees are calculated at checkout based on location, item size, and delivery method.
Occasionally, ATERIA may offer complimentary shipping promotions on select pieces.

Packaging

Every piece is carefully packaged to preserve its form and finish. Our packaging is designed to be minimal, protective, and intentional—aligned with the ATERIA standard.

Delays & Responsibility

ATERIA is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.

Damaged or Lost Shipments

If your item arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
Include photos and order details so we can resolve the issue promptly.

Address Accuracy

Please ensure all shipping details are correct at checkout. ATERIA is not responsible for orders shipped to incorrect or incomplete addresses.

Contact

For any shipping-related inquiries, please contact us at:
support@ateriastudio.com